Refund Policy

Effective Date: 14th February 2026

Business Name: Searchify
Website: SearchifyHQ.com
Email: [email protected]
Address: 34 Hansted Way, Lucan, Dublin, Ireland

At Searchify, we aim to provide high-quality digital products and services. We want our customers to be completely satisfied. This Refunds and Returns Policy explains our process, conditions, and timeframes for requesting refunds or returns for digital products purchased through SearchifyHQ.com.

By purchasing our products, you agree to this policy.

1. Digital Products and Refund Eligibility

Since our products are digital in nature, they are delivered immediately or shortly after purchase, and cannot be returned in the traditional sense.

Refunds are only eligible under the following conditions:

  • The product was not delivered or could not be accessed due to a technical issue on our side.
  • There is a significant error, defect, or missing content in the product that prevents use.
  • You purchased the wrong product and notify us within 14 days of purchase, and we agree that an exchange is appropriate.

Note: Digital products that have been successfully downloaded, accessed, or used are not eligible for a refund.

2. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our customer support team at [email protected].
  2. Include your order number, date of purchase, and a detailed description of the issue.
  3. Our team will review your request and respond within 3 business days with instructions.

3. Review and Approval Process

  • All refund requests are reviewed by our customer support and management team.
  • If your request meets the eligibility criteria, we will approve a full or partial refund, depending on the circumstances.
  • If your request does not meet the criteria, we will provide a clear explanation.

4. Refund Timeframes

  • Once approved, refunds will be issued using the original payment method.
  • Refunds may take 5–10 business days to appear on your account, depending on your bank or payment provider.

5. Fees or Costs

  • We do not charge additional fees for processing refunds.
  • You are not responsible for any costs associated with the refund, except in rare cases where fraud prevention or technical errors occur.

6. Product Requirements

  • Refunds are only available for products purchased directly through SearchifyHQ.com.
  • You must provide proof of purchase, such as the order confirmation email.
  • Products must not have been intentionally misused or modified.

7. Exchanges

  • In certain cases, if you purchased the wrong digital product or experienced technical issues, we may offer an exchange for a different product instead of a refund.
  • Exchanges are reviewed on a case-by-case basis and must be requested within 14 days of purchase.

8. Contact Customer Support

For any questions, issues, or refund requests, please contact us:

We strive to respond to all inquiries within 3 business days.

9. Policy Updates

We may update this Refunds and Returns Policy occasionally. Any changes will be posted on this page with an updated Effective Date. Your continued use of our products constitutes acceptance of any updated policy.

Summary:

  • Digital products are non-returnable once accessed.
  • Refunds are available only for delivery issues, defects, or errors.
  • Requests must be made within 14 days of purchase.
  • Contact [email protected] for support.